We offer free exchanges for customers within EU only.
Worldwide we offer 50% reduced price on the return label for exchanges:
25$ - United States, Canada, Australia.
15€ - United Kingdom
For other countries, please contact us to get the exact price.
You have 20 days from the arrival date of your package to return your purchase for a full refund. in order for customer service to accept the return, the product(s) must be returned in full condition in its original packaging undamaged. (We kindly ask you to try on any shoes on a carpeted surface only.)
THESE ARE THE STEPS FOR RETURNING YOUR ITEMS
1. Make a freight label using your prefered freight service with the following information:
Dico Copenhagen. Nikolaj Plads 30, 1067, Copenhagen, Denmark.
Søren Petersen
Info@dicocopenhagen.com
+45 23 90 51 51
2. We recommend you make your own freight label since that often is more reduced, but if you wish us to create a return label for you, please follow the directions on our return portal.
EU- https://returns.reversio.io/dico-copenhagen
Outside of EU- https://returns.reversio.io/dico-copenhagen-us
If you have any problems or questions please contact us at:
info@dicocopenhagen.com
