Frequently Asked Questions
How do i return?
Customers are responsible for covering the cost of returns for a wished refund.
You have 20 days from the arrival date of your package to return your purchase for a full refund. in order for customer service to accept the return, the product(s) must be returned in full condition in its original packaging undamaged. (We kindly ask you to try on any shoes on a carpeted surface only.)
THESE ARE THE STEPS FOR RETURNING YOUR ITEMS
1. Make a freight label using your prefered freight service with the following information:
Dico Copenhagen. Nikolaj Plads 30. 1067 Copenhagen, Denmark.
Søren Petersen
Info@dicocopenhagen.com
+45 23 90 51 51
2. We recommend you make your own freight label since that often is more reduced, but if you wish us to create a return label for you, please follow the directions on our return portal.
Within EU: https://returns.reversio.io/dico-copenhagen
Outside of EU- https://returns.reversio.io/dico-copenhagen-us
If you have any problems or questions please contact us at:
info@dicocopenhagen.com
How do i exchange?
We offer free exchanges for customers within EU only.
Worldwide we offer 50% reduced price on the return label for exchanges:
25$ - United States, Canada, Australia.
15€ - United Kingdom
For other countries, please contact us to get the exact price.
Please follow this link, choose exchange and note the wished exchange in the comment field.
Within EU: https://returns.reversio.io/dico-copenhagen
Outside of EU- https://returns.reversio.io/dico-copenhagen-us
f you have any problems or questions please contact us at:
info@dicocopenhagen.com
How can i get an invoice for my return?
You only need to do this if you make your own label- if you would like to use our label you don’t need to attach anything.
If you would like to create your own label and you are based outside of EU- please send an email to info@dicocopenhagen.com😊
Where can i find your products in Copenhagen?
Please look at our "stockists" page in the bottom of the site.
What size should i choose if i am between sizes?
It is very important that they are not too small since this will only damage your feet and the boots- this is why we recommend to size up if you are between sizes and then it is always possible to use an extra insole if needed😊
You can find the measurements on our product page and then we recommend to compare with a pair of boots that fits well.
what is the status on my return?
If the return is marked as delivered it will be processed within 5 business days😊
After that it typically takes a few bankdays for the bank to process the refund.
Please check the status on the return tracking.
