If you wish to make an exchange or a return, please fill out the form below and include it in the package.
Returns must be in the original packaging and it must not show any signs of wear, spots, damages or foreign smells such as parfumes or smoke.
Free shipping on exchanges
We offer free return shipping within EU when exchanging to another size, color, product or to a voucher. A voucher is non refundable. If you need an exchange label please write ”Exchange label” followed by your order number to dicocopenhagen.com, then we will return to you with the label.
Using our return label: When using our return label we will deduct 25 EUR from the amount of return if you are based within EU. If you are based outside EU, please feel free to send us an email to ask for a quote. If you wish to use our return label, please write ”Return label” followed by your order number to sp@-dicocopenhagen.com, then we will return to you with the label.
If you have a claim, please send a picture of the issue together with your order number to firstname.lastname@example.org.
What happens after
As soon as we have received the package it will be handled within 5 business days.
If you wish to check when, whether or not we have received the package, we advice that you use the track and trace number provided by the carrier.
You can call us on weekdays from 10-12pm at +45 27125151 or email us any time at email@example.com