EXCHANGE/RETURN

If you wish to make an exchange or a return, please fill out the form below and include it in the package.

Returns must be in the original packaging and it must not show any signs of wear, spots, damages or foreign smells such as parfumes or smoke.

Free shipping on exchanges

We offer free return shipping within EU when exchanging to another size, color, product or to a voucher. A voucher is non refundable. If you need an exchange label please write ”Exchange label” followed by your order number to dicocopenhagen.com, then we will return to you with the label.
To avoid a product getting sold out during the exchange proccess we advice you to place a new order. When doing so, please check ”I already ordered my exchange” on the form below.

Money back

Using our return label: When using our return label we will deduct 25 EUR from the amount of return if you are based within EU. If you are based outside EU, please feel free to send us an email to ask for a quote. If you wish to use our return label, please write ”Return label” followed by your order number to sp@-dicocopenhagen.com, then we will return to you with the label.
Using your own return label: Please return to: Nordic Apparel ApS, Nikolaj Plads 30, Ground floor, Left, 1067 Copenhagen, Denmark. We advise that you return with insurance and with a track and trace number.

Claim

If you have a claim, please send a picture of the issue together with your order number to sp@dicocopenhagen.com.

What happens after

As soon as we have received the package it will be handled within 5 business days.

If you wish to check when, whether or not we have received the package, we advice that you use the track and trace number provided by the carrier.

Contact

You can call us on weekdays from 10-12pm at +45 27125151 or email us any time at sp@dicocopenhagen.com