EXCHANGE/RETURN

If you wish to make an exchange or a return, please send an email to: sp@dicocopenhagen.com

Returns must be in the original packaging and it must not show any signs of wear, spots, damages or foreign smells such as parfumes or smoke.

What to do when you receive your order:

We kindly ask you to try on any shoes on a carpeted surface only.

 

In case you wish to return or exchange an item, please note that it must be returned to us in the same condition in which you received it in, so that we will be able to issue a full refund.

 

Please also keep in mind that the shoe box is also a part of the product, and must also be sent back for return or exchange in the same condition as you received it in.

 

In case you wish to return or exchange an item, please note that it must be returned to us in the same condition in which you received it in, so that we will be able to issue a full refund.

 

Please also keep in mind that the shoe box is also a part of the product, and must also be sent back for return or exchange in the same condition as you received it in.

Free shipping on exchanges

We offer free return shipping within EU when exchanging to another size, color, product or to a voucher. A voucher is non refundable. If you need an exchange label please write ”Exchange label” followed by your order number to dicocopenhagen.com, then we will return to you with the label.
To avoid a product getting sold out during the exchange proccess we advice you to place a new order. When doing so, please check ”I already ordered my exchange” on the form below.

Money back

Claim

If you have a claim, please send a picture of the issue together with your order number to sp@dicocopenhagen.com.

What happens after

As soon as we have received the package it will be handled within 5 business days.

If you wish to check when, whether or not we have received the package, we advice that you use the track and trace number provided by the carrier.

Contact

You can call us on weekdays from 10-12pm at +45 27125151 or email us any time at sp@dicocopenhagen.com