TERMS & CONDITIONS

Pricing policy

Prices are shown after what IP-adress you have, and can be changed in the bottom at the page. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

Tax-free shopping on www.dicocopenhagen.com is not available.

Dico Copenhagen reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.

 

Payment

We accept the following credit- and debit cards: Visa, Mastercard, Maestro, Visa Electron and PayPal. The amount for your order will not be charged until your order is shipped from Dico Copenhagen.

 

Order confirmation 

You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions items can be out of stock. Should this happen you will be informed by e-mail.

 

Shipping 

Tracking number is provided with the shipping confirmation e-mail, so you can follow your order until it is delivered.

Your order will be dispatched within 1-5 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail. 

 

We have free shipping for orders in EU 

For the rest of the world, the shipping is 40 EURO

 

Danish orders will be delivered within 1-3 days from the day you received your shipping confirmation.

International orders will be delivered within 1-10 days from the day you received your shipping confirmation.

Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed. 

Some delays may occur during sales, very busy periods, public holidays and severe weather conditions.

Returns

If you change your mind about an item you must notify us within 14 days after having received your purchase and ship it to Dico Copenhagen within the following 14 days from having notified us. 

Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match with these criteria:

Place the product in a shipping box or plastic bag. 

Enclose the original sales receipt to the product. 

Send the package to:

Dico Copenhagen. Store Kongensgade 57a. 2. floor, 1264 Copenhagen, Denmark

The return and financial responsibility is yours until it reaches us at Dico Copenhagen.

Please notice that we can exchange your items to another size or color if available in stock. 

 

Warranty claims

There is a 2 years warranty on all products sold on www.martinasbjorn.com. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at sp@dicocopenhagen.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.

 

Disclaimer

Dico Copenhagen does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Dico Copenhagen will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.

 

Privacy policy

All your personal information is handled under strict confidence. dicocopenhagen.com will never give any of your personal information to 3rd parties. All information is encrypted for safety.

 

Security

For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated. 

 

Cookies

Cookies are used by dicocopenhagen.com in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Martinasbjorn.com may not operate properly when cookies are disabled in your web browser.

 

Age restrictions 

Parental or guardian consent is required for customers under the age of 18.

 

Governing law

The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.